People’s United Bank, National Association – Trumbull CT
People’s United Bank, National Association is an FDIC insured institution. This bank has over 5,000 employees and has been in business since 1842. It offers commercial and retail banking services and wealth management services. There are over 400 locations in the Northeast and New York City. The Trumbull branch of People’s United is located at Hawley Lane. A map and driving directions can be found on the bank’s website.
Last year, People’s United was the fourth largest retail bank in the New England area. In fact, it was ahead of M&T in New York. However, a number of customers in Connecticut have complained that their accounts have been closed without explanation. They have also reported issues with accessing their accounts online and in person. Some customers have been unable to get through to a live representative and others have received confusing or incorrect instructions. These problems have led to a number of complaints on social media.
According to a recent letter from the Connecticut attorney general, the state’s office is investigating the account conversion. Although it is not clear if the state will pursue the matter, Attorney General William Tong expressed deep concern about the issues. While M&T executives said they were committed to ensuring the conversion was smooth, some customers have had problems obtaining information. For example, one customer had a 16-year relationship with People’s United but was abruptly denied access to important information. Others have been frustrated with long waits at call centers and in branches.
M&T Bank took over the systems of People’s United last Labor Day weekend. The company has responded to the Connecticut state attorney general’s letter. They say they will continue to work to ensure a smooth transition and will honor the existing relationships of people who already have accounts with the bank. Their goal is to leave no customer behind. Those who have been affected by the changes are encouraged to contact their local representatives to help resolve their concerns.
People’s United is a diversified financial services company that provides seven-day banking services at 140 Stop & Shop locations in the Northeast. It has more than 4,000 employees in Connecticut. You can locate the bank’s hours of operation, branch locations and other information using the website or by calling the bank’s customer service center.
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